{"id":1862,"date":"2021-07-23T07:29:18","date_gmt":"2021-07-23T04:29:18","guid":{"rendered":"https:\/\/marketplace.navixy.com\/?post_type=product&p=1862"},"modified":"2021-07-23T07:31:35","modified_gmt":"2021-07-23T04:31:35","slug":"okdesk","status":"publish","type":"product","link":"https:\/\/marketplace.navixy.com\/es\/shop\/okdesk\/","title":{"rendered":"Okdesk"},"content":{"rendered":"

[vc_row][vc_column][vc_tta_tabs][vc_tta_section title=\u00bbDESCRIPCI\u00d3N\u00bb tab_id=\u00bbdescription\u00bb][vc_row_inner][vc_column_inner][vc_column_text]Okdesk es la soluci\u00f3n l\u00edder en asistencia t\u00e9cnica que automatiza procesos de mantenimiento, servicios post-venta y servicios de campo para para los integradores de gesti\u00f3n de flotas y veh\u00edculos. Actualmente, Okdesk es utilizado por m\u00e1s de 700 compa\u00f1\u00edas de Latinoam\u00e9rica, Europa, Rusia y la CEI.<\/p>\n

Si usted ya es usuario de Okdesk, herramienta para la gesti\u00f3n de solicitudes de soporte t\u00e9cnico de servicios de campo, podr\u00e1 sincronizar autom\u00e1ticamente la base de datos de las unidades de sus clientes que utilizan la plataforma Navixy para la gesti\u00f3n de flota.<\/p>\n

Gracias a esta integraci\u00f3n, usted contar\u00e1 con la informaci\u00f3n b\u00e1sica de la unidad y tambi\u00e9n su posici\u00f3n en el mapa (obtenida desde Navixy), autom\u00e1ticamente en la interfaz de Okdesk. De esta manera podr\u00e1 distribuir y atender de manera m\u00e1s eficiente los tickets de servicio de acuerdo a la ubicaci\u00f3n de los operadores disponibles.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_tta_section][vc_tta_section title=\u00bbUso\u00bb tab_id=\u00bbuse\u00bb][vc_column_text]Para activar el m\u00f3dulo de Navixy en Okdesk, deber\u00e1 enviar una solicitud a help@okdesk.com<\/a>.<\/p>\n

Todos las compa\u00f1\u00edas, veh\u00edculos y dispositivos ser\u00e1n creados en el panel de administraci\u00f3n de Navixy con normalidad.[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1863″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\u00bb1\/6″][\/vc_column_inner][vc_column_inner width=\u00bb2\/3″][vc_single_image image=\u00bb1866″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/6″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Son los mismos veh\u00edculos y dispositivos que podr\u00e1 ver su cliente desde la aplicaci\u00f3n de seguimiento.[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1872″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1875″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][\/vc_row_inner][vc_column_text]Dentro de Okdesk a\u00f1ada el atributo de tipo \u2018String\u2019 con el c\u00f3digo navixy_id y el nombre \u2018Client Login in Navixy\u2019 a la tarjeta de compa\u00f1\u00eda<\/a>. Este atributo es necesario para que Okdesk interprete de manera correcta qu\u00e9 compa\u00f1\u00eda en la plataforma corresponde a qu\u00e9 cliente en Navixy.[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1878″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Usted tambi\u00e9n deber\u00e1 crear y preparar la lista de otros atributos<\/a> donde la informaci\u00f3n de Navixy ser\u00e1 cargada. En caso de necesitar ayuda para este paso, contacte a help@okdesk.com<\/a> para recibir asistencia.[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1881″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Despu\u00e9s de solicitar la integraci\u00f3n a help@okdesk.com<\/a>, el m\u00f3dulo de Navixy se activar\u00e1 y usted lo podr\u00e1 habilitar o deshabilitar con un simple clic.[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1884″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Dentro de Okdesk podr\u00e1 ver los clientes sincronizados desde Navixy[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1887″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Y tambi\u00e9n podr\u00e1 ver los datos de los veh\u00edculos y dispositivos[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1890″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Cuando quiera crear un nuevo ticket, puede seleccionar el cliente y ver\u00e1 autom\u00e1ticamente la lista de veh\u00edculos y dispositivos sincronizados desde Navixy.[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1893″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Dentro del mapa, usted podr\u00e1 identificar los tickets creados y su ubicaci\u00f3n, obtenida desde las coordenadas proporcionadas por Navixy. Aqu\u00ed podr\u00e1 ubicar los t\u00e9cnicos m\u00e1s cercanos a la ubicaci\u00f3n del ticket y asignarlos por medio de drag-n-drop.[\/vc_column_text][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1896″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][vc_column_inner width=\u00bb1\/2″][vc_single_image image=\u00bb1899″ img_size=\u00bbfull\u00bb alignment=\u00bbcenter\u00bb onclick=\u00bblink_image\u00bb][\/vc_column_inner][vc_column_inner width=\u00bb1\/4″][\/vc_column_inner][\/vc_row_inner][vc_column_text]Con esta integraci\u00f3n que es espec\u00edfica para nuestros partners para la gesti\u00f3n de servicios de campo, Se podr\u00e1 tener control total de los servicios de revisi\u00f3n de equipos GPS y obtener datos de las unidades a las cuales se les asigna un servicio as\u00ed como el t\u00e9cnico m\u00e1s cercano para eficientar la cadena de servicio a los clientes finales.[\/vc_column_text][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Gestione los tickets de servicio t\u00e9cnico de sus clientes de manera m\u00e1s eficiente.<\/p>\n","protected":false},"featured_media":1869,"template":"","meta":[],"product_brand":[],"product_cat":[129],"product_tag":[138],"class_list":{"0":"post-1862","1":"product","2":"type-product","3":"status-publish","4":"has-post-thumbnail","6":"product_cat-administracion","7":"product_tag-service-management-es","9":"first","10":"instock","11":"shipping-taxable","12":"product-type-simple"},"yoast_head":"\nOkdesk — Marketplace Navixy<\/title>\n<meta name=\"description\" content=\"Gestione los tickets de servicio t\u00e9cnico de sus clientes de manera m\u00e1s eficiente.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/marketplace.navixy.com\/es\/shop\/okdesk\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta 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